All goods sold out by Multitools Online Store are NOT returnable and exchangable**. Please read the product details ie. sizes , colors, tools carefully before you make the purchase. Sometimes you might need to google search the particular item to have more information to make sure you are getting the right tools in right size. YouTube.com will be your best site to let you view the product in visual and reviews. If there is any manufacturing defect, customer need to make a report to us via email with photo within 48 hours. We will require customer to have the defect package courier to us. We will do the necessary inspection, exchange (if applicable) and courier back to your address.
Our email: firstname.lastname@example.org
Altix Group Sdn Bhd
1509-B, Jalan Besar
Tel: 03-9546 6000
** Subject to change. please contact us via WhatsApp to share with us the issue that you may face, we will come out the best solutions